Refund Policy

You have the right to cancel your order within 1 day without giving any reason to do so.

The cancellation deadline is 2 days from the date you made your reservation

To exercise your right of cancellation, you must inform us of your decision through a clear statement.

You can let us know about your decision by email penginapan@ptbkb.online

We will replace your money no later than 2 days from the day we receive the cancellation information and we will send the money to the account of the first sender who made the payment to us.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail admin@ptrmm.web.id

Returns & Refunds policy